Responsible Gaming

399bid Responsible Gaming — Play Safe and Enjoy

Gaming is for fun, not stress. At 399bid, we make sure you always stay in control.

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Important Warning

If you are struggling with gaming addiction, seek help right away. Remember — there are no guaranteed wins, and chasing lost money with more bets only makes things worse. Your family and mental wellbeing come first.

Our Responsible Gaming Tools

399bid gives you all the tools you need for a safe gaming experience

Deposit Limit

Set your own daily, weekly, or monthly deposit cap. Lowering your limit takes effect immediately, but increasing it requires a 24-hour waiting period.

Self-Exclusion

Temporarily block yourself from the platform for a set period — anywhere from 1 week to permanently. During this time, access to your account will be completely restricted.

Session Time Limit

Decide in advance how long you want to play. Once the time is up, you will be automatically alerted and your session will end.

Loss Limit

Set a limit so that you stop playing once you have lost a set amount. This protects you from chasing losses and losing even more in the heat of the moment.

Turn Off Ads

You can opt out of promotional emails, bonus offers, or push notifications at any time. We respect your preferences.

Help & Advice

For any gaming-related concerns, our 24/7 Bangla support team is always here for you. Get advice in complete confidence.

Gaming Risk Level
RecreationalLow Risk
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ProblematicHigh Risk
AddictionEmergency Help

Understand where you stand and seek help if you need it.

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399bid's Commitment

We believe gaming should be a source of entertainment — not a way to earn money or cope with stress. At 399bid, responsible gaming is not just a policy on paper; it's reflected in every feature we offer.

What Responsible Gaming Means

Responsible Gaming means enjoying online games or betting in a way that does not harm your finances, family, or mental health. At 399bid, responsible gaming is a culture — not just a list of rules.

Millions of people in Bangladesh use online gaming platforms every day. Many enjoy it as a form of entertainment, but for some, it can quietly become a problem. 399bid wants every player to stay informed and in control.

The three core pillars of responsible gaming are: Awareness (understanding your own habits), Controls (staying within your limits) and Support (seeking help when needed). Keep these three things in mind and gaming will always stay enjoyable.

Signs of Healthy Gaming Habits
  • You can accept losses calmly and stop when you choose to
  • Setting a gaming budget in advance and sticking to it
  • Not prioritizing gaming over time spent with family and friends
  • Play for enjoyment, not in pursuit of winnings
  • Never place bets using borrowed money or by drawing on your savings

Warning Signs of Problem Gaming

Gaming addiction or problematic gaming often develops gradually. If you notice any of the following signs in yourself, it is time to take them seriously. 399bid always encourages you to assess your own situation honestly.

Financial Signs
  • Chasing losses with more bets to try to win back money
  • Using bill money or household funds for betting
  • Continuing to game while in debt
  • Hiding gaming expenses or lying about them
Behavioral Signs
  • Feeling restless or irritable when not gaming
  • Withdrawing from family or work
  • Failed attempts to cut back on gaming
  • Using gaming to cope with stress

How to Set Your Limits

Setting limits on 399bid is simple. From your account settings, you can take any of the following steps at any time:

1
Log in to Your Account

Log in to your 399bid account and click the profile icon in the top right corner.

2
Open Responsible Gaming Settings

Look for the "Responsible Gaming" option in the "Account Settings" menu.

3
Select Your Preferred Limit

Choose whichever applies to you — deposit limit, loss limit, session time, or self-exclusion.

4
Set Amount & Time Limit

Enter your preferred amount or time limit and confirm. Reductions take effect immediately.

5
Get Confirmation

You will receive a confirmation via email or SMS. We keep a record of every change made.

Important Note

Increasing a limit requires a 24-hour cooling-off period — this protects you from making impulsive decisions in the moment. Once self-exclusion is activated, it cannot be lifted before the chosen period has ended.

Self-Assessment Test

Ask yourself the following questions. If you answer "yes" to most of them, consider seeking support. As part of responsible gaming at 399bid, we recommend taking this self-check.

1

Do you hide how much time or money you spend on gaming from your family?

2

After a loss, do you find yourself betting more because you feel like a win is due?

3

Have you tried to stop gaming but been unable to?

4

Is gaming affecting your ability to meet work, study, or family responsibilities?

5

Are you turning to gaming to escape stress or loneliness?

6

Have you ever spent money on gaming that was meant for essential living expenses?

7

Do you feel anxious or irritable when you are unable to game?

Results Analysis
  • 0–2 Yes: You are likely within a safe range. Stay aware nonetheless.
  • 3–4 Yes: Time to be cautious. Set limits and take breaks.
  • 5 or more: Seek help immediately and consider self-exclusion.

Where to Find Help

Problem gaming is a health issue — there is no shame in it. Asking for help takes courage. As part of 399bid's responsible gaming policy, we are committed to connecting you with the support you need.

Self-Exclusion Request

You can exclude yourself at any time, from 1 week to permanently. Once active, all marketing communications will be stopped.

Go to Account
Contact Support

Our Bangla-speaking support team is available 24 hours a day. Your privacy is fully protected.

[email protected]
Professional Support

Seeing a psychologist or counsellor is highly effective in treating gaming addiction. In Bangladesh, you can reach out to the National Institute of Mental Health (NIMH) or local mental health service centres. Family support is also a vital part of the recovery journey.

Responsible Gaming FAQs

Questions You May Have

No — you can choose self-exclusion for a set period (such as 1 week, 1 month, or 6 months) or permanently. After a fixed-term exclusion ends, you may reactivate your account. However, if you choose permanent exclusion, your account cannot be reopened.

No. A deposit limit only applies to future deposits going forward. Your current balance and any active games will not be affected. Setting a limit simply means you will not be able to deposit more than the specified amount within the given time period.

Limit reductions take effect immediately. However, increasing a limit is subject to a 24-hour cooling-off period. This delay is intentional — to prevent impulsive decisions in the heat of the moment. It gives you time to reconsider before any change takes effect.

No. 399bid is strictly for users aged 18 and above. Date of birth is verified at registration and confirmed through the KYC process. If an underage user is identified, their account is closed immediately and any deposited funds are returned.

Start with a calm, non-judgmental conversation and show empathy. Encourage them to seek professional help. Contact 399bid support to learn about the process for restricting an account based on a third-party request. Remember, family support is often the most powerful factor in overcoming addiction.

No. Once self-exclusion is active, all marketing communications are automatically suspended. No bonus offers, promotional emails, or push notifications will be sent to you. This is an integral part of 399bid's responsible gaming policy.
Safe Gaming

Play for Fun, Stay Within Your Limits

Enjoy a safe gaming experience with 399bid's responsible gaming tools. Register today and set your own limits.

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